A communication system that uses the internet other than copper wires is called the VoIP phone system. This process of exchanging messages provides various features: easy installation and scaling, virtual phone numbers, technological support, vast availability, economical implementation, simple integration with software applications, range of device options, seamless connectivity.
This technological advancement does not use cellular networks instead takes the help of an internet connection. Other telephone networks can be connected to this system via the server. One with a router and modem can become a potential user of a VoIP system.
The system offers a wide range of features as listed.
- Advanced Call Management
- Call Routing
- Anonymous Call Rejection
- Auto Attendant
- Business Text Messaging
- Call Analytics
- Call Notify
- Call Parking
- Custom Ringback
- Mobile App
- Toll-free Number
- Voicemail to Text
Advanced Call Management: This aspect allows to hold, route, or block incoming calls. Front desk operations and reduced customer frustration can be achieved through advanced call management.
Call Routing: Advanced routing promotes routing of inbound calls based on type, issue ownership, purpose, agent performance, and staff availability.
Anonymous Call Rejection: The function of this facility is clear unnecessary time consumption; it rejects blocked and anonymous caller IDs.
Auto Attendant: Answering, escalation and routing of calls will be taken by a virtual receptionist on VoIP phone systems. This privilege assists in saving on hiring costs, keeps agents sharp and makes the customer happy.
Business Text Messaging: The majority of the VoIP solutions have a business texting add-on which makes life easy for the customers who prefer to chat over a voice call. SMS texting is easy and sometimes offered as a free facility by businesses.
Call Analytics: Right customer insights are required for the progress of the business. The insights can be derived from collected and analyzed real-world data. The information can be obtained from call recordings and related call processes from devices on which VoIP runs; for example, desk phones and softphones. Different sorts of call data such as call session metrics, individual agent performance, behavioural trends are taken into account.
Call Notify: A email is sent to the designated employee on all incoming calls through a VoIP phone service. Optimization of call notification feature allows to keep a track of calls with various levels of importance as per the set criteria.
Call Parking: A process in which a team member is given access to enable call waiting until the arrival of the right person is called call parking. To make it simple, parking of a call until an expert comes to address the issues. The switching of phone lines fosters uninterrupted conversation.
Custom Ringback: A business’s brand and identity are heard by the audio callers when they contact the firm. This can either be a popular sound byte or a corporate jingle as per the company’s choice.
The recent update in technology for communication is viable for secure sending and receiving information for the users. However, as discussed a poor network can interfere smooth functioning of operations and create delayed transactions. This is why it is necessary to consider points from all areas before introducing a VoIP phone system into the workspace; a service must meet all needs; social, financial, security, industry.